The Care Quality Commission (CQC) has awarded Falck Ambulance UK patient transport services in Bow, east London a rating of ‘Good’ following unannounced inspections.
Falck is based at Twelvetrees Business Park, in Bow, east London. It has a team of 400 staff running over 300 patient transfer and emergency vehicles across the city. It provides all aspects of patient care as well as an emergency ambulance ‘blue light’ service.
Station manager, Nelli Nagy, said: “The inspection included interviews with colleagues in all roles, combined with feedback from both patients and hospital staff, with areas and criteria covering rotas, procedures, effectiveness, leadership, care, safety and responsiveness, resulting in being awarded a ‘Good’ rating in each.
“This also included aspects of the emergency frontline service we provide meeting the CQC standards for London Ambulance Service requirements.
“Having been running operations here for the past five years I am very very happy and super proud of the whole team who have worked so hard together to reach such high standards and pass this crucial inspection.”
Top photo: delighted team members of Falck in Bow.